At Side Filo Rent a Car, we place the highest importance on the privacy of our customers and visitors to our website. This policy explains in detail what data we collect, how we use, store, protect, and share it. It has been prepared in accordance with the provisions of the Law on the Protection of Personal Data No. 6698 (KVKK), the EU General Data Protection Regulation (GDPR), and other applicable legislation.
1. Information We Collect
When you visit our website, make a reservation, or contact us, the following categories of data may be collected:
- Personal Identification Information: Name, surname, national ID number or passport number, date of birth.
- Contact Information: Phone number, email address, residential address.
- Reservation Information: Vehicle type, rental and return dates, pick-up and drop-off location.
- Payment Information: Credit card or bank card details (encrypted via secure payment systems).
- Technical Data: IP address, browser type, device model, operating system, pages visited, information collected through cookies.
- Location Data: GPS or IP-based approximate location (when accessed via a mobile device and permitted).
2. Methods of Data Collection
Your data may be collected through the following methods:
- Reservation and contact forms on our website
- Requests made via phone, email, or WhatsApp
- In-person vehicle rental transactions at our office
- Automatic data collection via cookies and similar technologies
3. Purposes of Data Use
The data collected is processed for the following purposes:
- Carrying out reservation and rental transactions
- Processing payments and issuing invoices
- Providing customer service and technical support
- Sending information about campaigns, discounts, and special offers (with your consent)
- Fulfilling legal obligations
- Measuring website performance and improving user experience
- Preventing fraud, unauthorized access, and misuse
4. Sharing of Information
Your personal data may only be shared with third parties in the following situations:
- Legal Requirements: Upon request by authorized public institutions and organizations.
- Business Partners and Suppliers: When necessary for vehicle delivery, maintenance services, or payment processing.
- Legal Proceedings: To protect our rights or fulfill our legal obligations.
5. Use of Cookies
Our website uses cookies to improve user experience, analyze site traffic, and provide content tailored to your interests.
5.1 Types of Cookies
- Essential Cookies: Fundamental cookies necessary for website functionality.
- Analytical Cookies: Used to measure and improve site performance.
- Functional Cookies: Used to remember user preferences.
- Advertising and Targeting Cookies: Used to display advertisements relevant to your interests.
5.2 Managing Cookies
You can accept, reject, or delete cookies via your browser settings. However, disabling cookies may prevent certain parts of our website from functioning properly.
6. Data Retention Period
Your personal data is retained for as long as necessary in line with legal obligations and processing purposes. Once this period expires, data is securely deleted or anonymized.
7. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, loss, misuse, or alteration, including:
- SSL/TLS encryption technologies
- Firewalls and intrusion detection systems
- Regular security testing
- Access control policies
8. Your Rights
Under KVKK and GDPR, you have the following rights:
- To learn whether your personal data is being processed
- To request information if your data has been processed
- To learn whether your data is used in line with its purpose
- To request the correction of incomplete or inaccurate data
- To request the deletion or destruction of your data
- To request data portability
- To object to data processing
9. Contact
For any questions or requests regarding our Privacy and Cookie Policy, you can contact us using the information below:
- Phone: +90 534 797 05 38
- Email: [email protected]
- Address: Side, Manavgat, Antalya, Türkiye
